From Concept to Curbside: The Road to Curb Digitization and Ticket-by-Mail in Pittsburgh
📆 Presented May 20, 2026
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Start small and scale strategically. Pittsburgh began with targeted applications like street cleaning and loading zones before expanding Ticket-by-Mail.
Build the legal and operational foundation first. Successful Ticket-by-Mail programs require clear legislation, policies, and workflows, as well as technology.
Technology supports staff; it doesn't replace your team. The technology handles repetitive tasks and data collection, while staff focus on validation, oversight, and customer service.
Curb activity becomes actionable data. Beyond enforcement, curb data helps cities understand parking demand, compliance, and usage patterns.
Ticket-by-Mail: A Smarter Path to Parking Compliance
Looking for a simple explanation of Ticket-by-Mail and Invoice-by-Mail? This infographic highlights the key details in an easy-to-follow format.
Director of Enforcement and Meter Services, Public Parking Authority of Pittsburgh
With nearly 20 years of experience in parking operations, Matt Jendrzejewski began his career in 2008 as a night garage manager and later became Meter Services Manager in 2011. In that role, he helped implement pay-by-plate systems, multi-space meters, and mobile payment technology across the city while overseeing repairs and collections. Promoted to Director in 2023, Matt has led modernization initiatives, including the rollout of Ticket-by-Mail. He earned his PECP credential in 2026 and is currently pursuing PTMP certification.
James Olivieri
Director of Sales, South East USA
James Olivieri has served as an Enforcement Solutions Advisor since 2014. Following a 20-year career in the Canadian Armed Forces, he retired as a Sergeant in 2007. He has more than a decade of experience advising on wireless data communications for police and government agencies, helping improve compliance and officer safety. James has contributed to parking and traffic enforcement projects in several cities and graduated from McGill University's Executive Business Program in 2018.
Ben Pisch
VP Clients and Markets NA, SenSen
Ben Pisch is a parking management expert with more than eight years of experience, having held leadership positions with the City of Calgary and UBC Okanagan. He specializes in enforcement strategies and Ticket-by-Mail operations, helping enhance parking services in urban and institutional environments. Since joining SenSen in 2021, Ben has combined his operational expertise with AI-driven technologies to address parking management challenges through innovative solutions.
Targeted rollout: Pittsburgh began Ticket-by-Mail in surface metered lots, smart loading zones, street cleaning operations, and enhancement districts, creating a phased path to broader enforcement.
Automated detection and review: LPR cameras scan license plates, with data securely stored in the cloud and reviewed by staff before violations are approved and sent to Parking Court.
Improved safety and efficiency: Ticket-by-Mail supports enforcement in high-traffic entertainment districts, reducing the need for officers to issue citations in person or rely on police escorts.
Balanced enforcement approach: Extended payment deadlines provide fairness for mailed citations, while officers continue to use handheld devices where appropriate, creating comprehensive coverage through both systems.
Ticket-by-mail milestones for seamless parking enforcement
2017
Legal Framework Ask for legal counsel about Ticket-by-Mail (TBM) for on-street enforcement.
2020
Smart Loading Zone Pilot Ticket-by-Mail supports automated enforcement in loading zones.
First Steps PPAP identifies a loophole and uses Ticket-by-Mail to enforce parking in neighborhood surface lots.
2021
Automated Enforcement Launch Pittsburgh rolls out automated enforcement in 20 Smart Loading Zones.
2022
Stationary Cameras in Key Surface Lots Data validation milestone: Data starts showing improved safety, compliance, and revenue.
2023
Legal Update City Council confirms that enforcement with Ticket-by-Mail is permitted with local legislation.
Warning Program PPAP starts issuing TBM warnings for loading zones and lots.
2024
Legislative Authorization City passes legislation authorizing on-street Ticket-by-Mail enforcement.
2025
Street Cleaning Enforcement Ticket-by-Mail is used for parking enforcement during street cleaning.
Broader On-Street Enforcement Ticket-by-Mail usage is expanded for on-street parking enforcement at scale.
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